Information We May Receive From You
Personal information may be collected when you register, update an account, complete a verification process, submit a form, or contact our support team.
Information provided directly may include your full name, date of birth, email address, telephone number, residential address, and other account details. Where identity or age confirmation is necessary, you may also be asked to provide an accepted identification document or proof of address.
Certain information is generated automatically when you access the website. This may include:
- Your IP address and approximate location
- Browser, device, and operating-system details
- Login times and session duration
- Pages opened and links selected
- Account and transaction activity
- Security logs and error reports
We may also retain records of questions, complaints, feedback, and previous correspondence with our team.
Cookies and Other Website Technologies
Cookies are small files stored by a browser or device. They help the platform function correctly, remember selected preferences, maintain secure sessions, and provide information about website performance.
Essential cookies may be required for account access, authentication, navigation, and security. Other cookies may help us understand which pages are useful, identify technical problems, or remember settings such as language and display preferences.
We may also use comparable technologies, including local storage, analytics tools, or device-recognition systems.
Visitors can usually manage optional cookies through the website’s consent controls or their browser settings. Blocking some cookies may affect saved preferences or prevent certain functions from operating correctly.
Cookies are not intended to store complete payment-card information, passwords, or copies of identity documents.
Why We Process Personal Information
Personal data is used to provide, maintain, and improve the platform. It allows us to create and manage accounts, confirm user details, respond to support requests, and deliver important service information.
We may process information to:
- Manage account access and user activity
- Respond to complaints and enquiries
- Detect fraud, abuse, or unauthorised access
- Improve content, navigation, and technical performance
- Comply with applicable obligations in Ghana
Usage information may also be analysed to understand how visitors interact with the platform. This helps us correct errors, improve mobile compatibility, and identify sections that require updates.
Where a user has agreed to receive promotional communications, contact information may be used to send relevant offers or platform news. Consent to optional marketing can be withdrawn at any time.
Security, transaction, and account-related notices may still be sent where necessary.
When Information May Be Disclosed
Personal information is not sold to unrelated organisations for their independent marketing activities.
We may share limited data with selected service providers that support the platform's operation. These may include hosting companies, payment providers, identity-verification services, analytics platforms, cybersecurity specialists, and customer-support tools.
Such providers should receive only the information needed to perform the relevant service and may be subject to contractual confidentiality and data-protection requirements.
Information may also be disclosed where reasonably necessary to:
- Comply with Ghanaian law
- Respond to a valid court or regulatory request
- Investigate fraud or unlawful activity
- Protect users, employees, or platform systems
- Establish or defend a legal claim
Where third parties process information on our behalf, they are not permitted to use it freely for unrelated purposes.
Your Privacy Choices and Rights
Depending on the applicable circumstances, you may have the right to:
- Request access to personal information held about you
- Correct inaccurate or incomplete details
- Ask for eligible information to be deleted
- Restrict or object to certain processing activities
- Withdraw consent where processing depends on permission
- Request a portable copy of eligible data
- Submit a complaint to the appropriate authority in Ghana
Requests can be made through the contact or support details provided on the platform.
We may need to verify your identity before releasing, changing, or deleting information. This helps prevent unauthorised individuals from accessing another user’s personal data.
Measures Used to Protect Your Information
We apply reasonable technical and organisational safeguards designed to reduce the risk of personal information being lost, altered, accessed without permission, or disclosed improperly.
These protections may include encrypted connections, secure server environments, restricted staff permissions, monitoring systems, backups, software updates, and procedures for managing security incidents.
Access to identifiable personal information is limited to authorised individuals who require it for a legitimate task.
Retention and Removal of Personal Data
Information is retained only for as long as it is reasonably needed for the purpose for which it was collected.
Retention periods may depend on the status of an account, legal record-keeping requirements, unresolved complaints, financial transactions, security investigations, or regulatory obligations.
When personal information is no longer needed, it may be deleted, anonymised, or removed from active systems. Closing an account may not result in the immediate removal of every record where continued retention is required by law or necessary to prevent fraud.
Changes to This Notice
This Privacy and Data Protection Notice may be revised when platform features, service providers, security practices, or applicable requirements in Ghana change.
The latest revision date should be displayed on this page so that users can identify when the notice was last updated.
Material changes may be communicated through:
- A notice displayed on the website
- A message within the user account
- An email sent to registered users
Minor wording changes, corrections, or clarifications may be published without a separate notification.
We encourage visitors to review this page periodically. Where an update requires new consent, that consent will be requested directly rather than assumed solely from continued use of the platform.
